Property management can be serious business but sometimes the best way to get through the chaos is to laugh at it.
Here’s a lighthearted take on the most common (and ridiculous) things that show up week after week in rental operations.
If these sound familiar, you’re definitely not alone.
“Can I pay rent late… again?”
This one usually hits before you’ve even sent the reminder.
It’s a staple in every portfolio, especially when there’s no late fee policy or auto-pay system in place.
Pro tip: Set clear rules and automate your rent reminders. It protects you and sets boundaries.
The 2 AM “emergency” that isn’t an emergency
It’s not a gas leak. It’s a lightbulb. Or a thermostat. Or a door that “feels weird.”
Some tenants panic. Others test limits.
A proper intake system with categorized request types and clear emergency instructions helps weed out the real issues from the noise.
“I know the lease says no pets, but…”
This one usually comes after the dog has already moved in.
Or the snake. Or the three cats.
Make sure your lease is specific and your enforcement process is consistent. One exception quickly becomes the expectation.
“My neighbor is being loud again…”
Noise complaints are the gift that keeps on giving, especially in older buildings.
Log each report. Document your responses. Stay neutral, but proactive.
If it escalates, you’ll want a paper trail.
“I didn’t get that email”
Whether it’s rent notices, maintenance appointments, or renewal offers, the missing email excuse is universal.
Use systems that log when messages were sent and opened. Better yet, give tenants a portal so there’s no excuse for missing info.
Final Word
Property management comes with real challenges and real personalities.
Sometimes it helps to pause and realize: everyone in this industry has their version of the same stories.
Keep your systems tight. Keep your sense of humor sharper. And remember: chaos is part of the job but it doesn’t have to define it.
